Refund and Returns Policy Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Eligibility for Returns

To be eligible for a return:

  • Item must be unused and in the same condition as received.
  • Must be in the original packaging
  • A receipt or proof of purchase is required.

Non-Returnable Items

Certain goods are exempt from being returned, including:

  • Perishable goods (e.g., food, flowers, newspapers, magazines
  • Intimate or sanitary products
  • Hazardous materials
  • Flammable liquids or gases

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Please do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted for:

  • Books with obvious signs of use
  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
  • Items not in original condition, damaged, or missing parts (not due to our error)
  • Items returned more than 30 days after delivery

Refund Process

Once your return is received and inspected:

  • You’ll receive an email confirming receipt
  • We’ll notify you of approval or rejection of your refund.
  • If approved, your refund will be processed and credited to your original payment method within a few days.

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account.
  • Contact your credit card company (posting may take time).
  • Contact your bank (processing delays may occur).

If you’ve done all of the above and still haven’t received your refund, contact us at email.

Sale Items

  • Only regular priced items may be refunded.
  • Sale items cannot be refunded.